FAQ
Frequently Asked Questions (FAQ)
Your Global Bearing & Seal Sourcing Queries Answered
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Orders & Purchasing
Q1: How do I place an order?
A: You can:
① Buy directly and find the product you need.
② Submit an RFQ via Online
③ Email wf@daluo.net with part numbers/quantities
Q2: What payment methods do you accept?
A: We support:
- Bank Transfer (TT)
- Letter of Credit (L/C)
- PayPal (for samples/small orders)
- Credit Card (via secure portal)
Q3: Can I request a bulk discount?
A: Yes – volume pricing is available for orders >50 units. Email wf@daluo.net with quantities for a tiered quote.
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Products & Sourcing
Q4: Do you supply custom/non-standard bearings or seals?
A: Absolutely. Provide drawings/specs to wf@daluo.net. We support OEM customization with minimum order quantities (MOQs).
Q5: How do I confirm product certifications (ISO/ABMA/REACH)?
A: All certified products display logos on their detail pages.
Q6: Can you source obsolete/hard-to-find parts?
A: Yes – we specialize in legacy components. Submit part numbers/photos to wf@daluo.net for a search request.
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Shipping & Logistics
Q7: What shipping options are available?
A: We offer:
- Express: DHL/FedEx/UPS (3–7 days)
- Air Freight (5–14 days)
- Sea Freight (30–45 days)
- AEO Expedited Customs (EU/NAFTA regions)
Q8: How are shipping costs calculated?
A: Costs depend on:
✔️ Weight/volume (chargeable weight)
✔️ Destination country
✔️ Incoterm (EXW, FOB, CIF, DDP)
Q9: Do you handle import duties/taxes?
A: We manage all documentation (commercial invoice, COO, HS codes). For DDP (Delivered Duty Paid) orders, taxes/duties are included in quotes.
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Quality & Returns
Q10: What is your quality control process?
A: Every shipment undergoes:
1. Supplier validation (ISO 9001-certified factories)
2. Batch sampling per ANSI/ASQ Z1.4
3. Dimensional/performance testing (for critical orders)
Q11: What if I receive defective/non-conforming parts?
A: Contact wf@daluo.net** within 15 days with photos/lot numbers. We cover return shipping and provide replacement/refund.
Q12: Do you provide material test reports (MTRs)?
A: Yes – MTRs/Certificates of Conformity (CoC) are available upon request for alloy/PTFE/rubber components.
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Account & Technical Support
Q13: How do I get technical assistance?
A: Our engineers offer:
- Cross-referencing (OEM → interchange parts)
- Seal material selection (NBR vs. FKM vs. PTFE)
- Load/life calculations
Submit queries to wf@daluo.net (response in <12 hrs).
Q14: Can I set up a corporate account?
A: Yes – apply for a Daluo.net Prime Account to access:
- Dedicated account manager
- Consolidated invoicing
- Priority logistics
Apply [here](https://daluo.net/user/signIn).
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Company & Compliance
Q15: Are you a factory or trading company?
A: We’re a global trade platform partnering with ISO-certified factories. This ensures breadth of supply while maintaining quality control.
Q16: What certifications does Daluo hold?
A: We’re:
- ISO 9001:2025 certified
- AEO (Authorized Economic Operator) accredited
- REACH/ROHS/DFARS compliant
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Need More Help?
➤ Live Chat: Click the icon on our website
➤ Email: wf@daluo.net (24-hr response)